Eleanor Music Services 

FAQs

1. Can music improve a care home’s CQC rating?

Yes, music provision is one of the key indicators of quality care that the CQC are looking for. “9/10 of care homes which receive a Good or Outstanding CQC rating had music included” Source Music for Dementia. “This is much more than simply entertainment. If done well, live music can help care homes achieve all the key indicators of quality person-centred provision that CQC inspectors are looking for.” Andrea Sutcliffe, former Chief Inspector at the Care Quality Commission

2. How often should you have music for people with dementia? 

Dementia patients need regular music as part of their daily lives - their communication with the outside world often depends on it. It is a necessity, not a luxury.

3. Is it safe?

All musicians working for Eleanor Music Services have an enhanced DBS, a public liability certificate and hold a Safeguarding Level 2 or above. We provide these for you at the start of each contract for you to keep on file. All musicians working for Eleanor Music Services are highly experienced and specialise in working with dementia patients. Our musicians are chosen for their experience, sensitivity, maturity and empathy as well as their proficiency in musical skills. Musicians are contracted to Eleanor Music Services CIC and committed to comply with our Safeguarding and Privacy policies. They receive an induction on our risk assessments and conduct. Eleanor Music Services CIC is a member of the ICO.

Music is very powerful and evokes strong emotions. While it is a good to have an outlet for emotions, if a particular song or something else causes distress, we will cease that activity immediately. If neccessary, and only in rare cases, it may be better for a resident to leave the activity.

4. What happens in a group music session?

The regular musician arrives in time to set up their instrument/s. The activity co-ordinator will be present and a minimum of 2 care staff. This is to help encourage residents to join in and with personal comfort. The musician greets everyone individually by name, then begins with a song that everyone will know. All songs are introduced and conversation with individuals about their lives is encouraged.  The musician finishes with a positive song that everyone will know. While we recognise the pressures on care staff, we need them to remain in the room while the musician is working in case of falls and personal care, as our musicians are not responsible for the personal safety of residents.

5. Does music benefit staff too?

Yes, absolutely! Music is uplifting and a morale boost for staff who feel stress-relief, and can ‘let go’. Residents enjoy seeing staff dancing, relaxing and laughing.  Having music in the care home simply makes the place feel like a real home. Responses favourite and meaningful songs are dramatic and always surprise care staff. This deepens respect and strengthens a sense of connection.

Staff are inspired to create musical events in the home themselves.